FAQ

Reliable Answers to Our Most Common Questions

Seidr Cleaning Services is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable house cleaning services around. Our team has taken the time to answer some of our most frequently asked questions for your convenience.

Have a specific question? Call (239) 273-2201 to speak with us today.

Why should I trust Seidr Cleaning?

We’re proud to offer professional house cleaning services and employ residential housekeepers who pride themselves on top-quality services. We back all of our work with a 24-hour warranty. If you are unsatisfied, let us know and we will make it right.

What should I do before Seidr arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 8 a.m. to 4 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our house cleaning professionals are provided with a spare key or garage code.

What time does your team arrive?

While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. We will keep a record of your preferences so our services are as minimally disruptive as possible.

What do you mean by “window of arrival”?

When you schedule house cleaning services with Seidr, we’ll give you an arrival time frame of two to three hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction warranty. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.

What do you not clean?

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

Clean toys
Clean the inside of your fireplace
Pick up clutter
Clean inside cabinets or drawers
Laundry
Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

Seidr understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I pay?

All payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept Venmo or Cashapp. If you do choose to write us a check, please make it payable to Seidr.

Do all of your locations offer carpet cleaning?

How soon can I take cleaning off my to-do list?

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With more than 30 years of industry experience, Seidr knows how to accommodate first-time customer requests.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality house cleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

We can also add specialty services to your regular cleaning plan as needed, such as:

Fridge interior cleaning
Rug Cleaning provided as a third party service
Carpet cleaning provided as a third party service
Organizational needs provided as a third party service

At Seidr, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

How can I share my experience with Seidr?

You’re welcome to share your thoughts about our services on our Seidr Facebook page, which offers inside information on tips, deals, and promotions. You can also follow our blog and subscribe to our cleaning tips e-newsletter. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.

Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of cleanliness. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Seidr is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

How often can you provide service?

Seidr is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Do you offer competitive rates?

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Seidr is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

Do you always send the same house cleaners?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Seidr training to ensure that the quality of our work is always consistent.

Do your house cleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.